Dell Inspiron 1420 (Mid 2007) - Manual (Page 8)

8
Contents
11 Troubleshooting
. . . . . . . . . . . . . . . . . . . .
93
Dell Technical Update Service . . . . . . . . . . . . . 93
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 93
Dell Support Utility . . . . . . . . . . . . . . . . . . . 97
Drive Problems . . . . . . . . . . . . . . . . . . . . . 98
Optical drive problems . . . . . . . . . . . . . . . 99
Hard drive problems . . . . . . . . . . . . . . . . 100
E-Mail, Modem, and Internet Problems . . . . . . . . . 100
Error Messages . . . . . . . . . . . . . . . . . . . . . 102
ExpressCard Problems . . . . . . . . . . . . . . . . . 107
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 107
Keyboard Problems . . . . . . . . . . . . . . . . . . . 108
External Keyboard problems . . . . . . . . . . . . 108
Unexpected characters . . . . . . . . . . . . . . 109
Lockups and Software Problems . . . . . . . . . . . . 109
The computer does not start . . . . . . . . . . . . 109
The computer stops responding . . . . . . . . . . 109
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 110
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 110
A solid blue screen appears . . . . . . . . . . . . 110
Dell MediaDirect problems . . . . . . . . . . . . . 110
Other software problems . . . . . . . . . . . . . . 111
Memory Problems . . . . . . . . . . . . . . . . . . . . 112