Dell Inspiron 1420 (Mid 2007) - Manual (Page 98)

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Troubleshooting
For more information about the Dell Support Utility, click the question mark (?)
at the top of the Dell Support window.
To access the Dell Support Utility:
• Click the Dell Support icon in the notification area.
NOTE:
The icon functions vary when clicking, double-clicking, or
right-clicking.
Or
• Click the Start → All Programs → Dell Support → Dell Support
Settings. Ensure that the Show icon on the taskbar option is checked.
NOTE:
If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 165 as you complete these checks.
E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE —
• Click Start → Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T EST THE DRIVE
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 180.
E NSURE THAT THE C D OR D V D MEDIA IS SNAPPED ONTO THE SPINDLE
C HECK THE CABLE CONNECTIONS
C HECK FOR HARDWARE INCOMPATIBILITIES — See "Troubleshooting Software
and Hardware Problems" on page 124.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 93.