Diagnostics checklist, Found, Returning items for warranty repair or credit – Dell OptiPlex GX1 User Manual
Page 146: Before you call, Before you, Call
Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide
file:///C|/infodev/2013/eDoc/OpGX1/UG/help.htm[2/21/2013 11:47:26 AM]
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the
box.
For the telephone number to call, see the
for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
indicating the tests you have run and any error messages
reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are
not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-
support telephone system direct your call more efficiently.
Remember to fill out the
. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Make sure the system documentation is available.
CAUTION: If you need to remove the computer covers, be sure to first disconnect the
computer system's power and modem cables from all electrical outlets.
Diagnostics Checklist
Date:
Name:
Address:
Phone number: