Nikon AC-2WE - Manual (Page 5)

Technical Support
Nikon strives to produce high quaiity software that is simple to install and operate. If you encounter a
problem installing or operating this software package, please take the following steps before contacting technical
support.
If you are unable to establish communication with your camera through the serial link, check the status of
your communication ports in the Windows® Device Manager, You can open the Device Manager by going to the
Control Panels Folder and Double Clicking on the “System” Icon. Find the “Ports" icon in the list of devices and
click on the “+” sign just to the left of the “Ports" Icon.
Your system may have only one or two Com ports shown. If Com 1 or Com 2 have a red “X” or a yellow
“!” attached, this indicates a system conflict is present. Click on the port icon that shows a conflict and then click
“Remove” at the bottom of the System Properties dialog. Shut the system down via the START menu and then
restart. Windows® will attempt to reinstall the ports using the default values. If the ports still show any conflict after
reinstallation, please contact your system vendor for assistance.
If your Ports appear to be operating properly (no conflicts shown) and you still cannot establish communi­
cation with your camera, double click on each Com port in turn and check the settings located under the
“Resources” tab. The ports should be at the expected default settings.
The default setting for Communication ports One and Two;
I/O range Com Port
1
2
IRQ
4
3 03F8-03FF
02F8-02FF
If your ports are not set to these parameters. Photo Secretary may not be able to establish communica­
tion with your camera. Please make the appropriate adjustments to the port settings, then restart your PC.
■ ' ^ Please note that if your system supports Com Ports 3 and 4; devices attached to these ports will cause a
conflict with Com Ports 1 and 2 if you attempt to use the devices simultaneously. If you have a serial mouse
installed at Com 1 and an internal modem installed at Com 2, you will not be able to use Photo Secretary on Com
3 in any case, or on Com 4 while the modem is in use.
If your system supports two physical serial ports, the port assignments have Com 1 and Com 3 sharing
the same physical connection. Com 2 and Com 4 also share the same physical serial port. While an internal
modem will not share the same physical connection, the same principle applies. If your modem is set to Com 2,
while it is in use Com 4 devices cannot be used.
If you have a fax modem or Windows® CE device (PDA) installed on your system, this may prevent
Photo Secretary from communicating with your camera. Please refer to your third party device documentation in
order to free a Com port for use by Photo Secretary.
Some new PC’s ship with the COM ports switched off in the system BIOS. This is most common in lap­
tops with built in modems. Please check your system documentation in order to change the BIOS settings, or con­
tact your PC supplier if you are still unable to establish communication with your camera.
If you are unable to resolve a problem, please contact the Nikon Service facility located in your area. Please print a
system summary from the device manager before placing the call, as the support engineer will require information
from this report in order to assist you.
All printed material and electronic files provided are protected by Copyright. None of the supplied materials may be
reproduced in any form without the expressed written permission of Nikon Corporation.
© Nikon Corporation, 1995-1999 (Photo Secretary II for FI 00)
© Nikon Corporation, 1997 (Photo Secretary for F5)
© Nikon Corporation, 1995-1996 (Photo Secretary for F90X/F90)
Windows is a registered trademark of the Microsoft Corporation in the United States and / or other countries.