Welch allyn service policy – Welch Allyn Holter System - User Manual User Manual
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Directions for Use
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Welch Allyn Service Policy
All repairs on products under warranty must be performed or approved by Welch Allyn.
Unauthorized repairs void the warranty. In addition, whether or not covered under
warranty, any product repair shall exclusively be performed by Welch Allyn certified
service personnel.
If the product fails to function properly—or if you need assistance, service, or spare
parts—contact the nearest Welch Allyn Technical Support Center. For phone numbers,
see
Before contacting Welch Allyn, try to duplicate the problem, and check all accessories to
ensure that they are not causing the problem. When calling, please be prepared to
provide:
•
Product name and model number and complete description of the problem.
•
Serial number of your product (if applicable).
•
Complete name, address and phone number of your facility.
•
For out-of-warranty repairs or spare parts orders, a purchase order (or credit card)
number.
•
For parts orders, the required spare or replacement part numbers.
If your product requires warranty, extended warranty, or non-warranty repair service,
please call first the nearest Welch Allyn Technical Support Center. A representative will
assist you troubleshooting the problem and will make every effort to solve it over the
phone, avoiding potential unnecessary returns.
In case a return cannot be avoided, the representative will record all necessary
information and will provide a Return Material Authorization (RMA) number, as well as the
appropriate return address. An RMA number must be obtained prior to any return.
If you have to return goods for service, follow these recommended packing instructions:
•
Remove all cables, sensors, and ancillary products (as appropriate) before packing,
unless you suspect they are associated with the problem.
•
Wherever possible use the original shipping carton and packing materials.
•
Include a packing list and the Welch Allyn Return Material Authorization (RMA)
number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product must be initiated by the sender.