Panasonic KX-F560 - Manual (Page 60)

Panasonic FAX ADVANTAGE PROGRAM
W e are proud to present the
Panasonic Fax Advantage
Program. IPs an incredible service
program thaPs full of exciting
advantages!
Customer Satisfaction
In support of our one-year limited warranty* (parts
and labor) on our current fax product line,
Panasonic is proud to offer you the following ser­
vice options during the limited warranty period:
1
If you mail-in or carry-in your fax unit to one of
our Regional Servicenters, the product will be
repaired and returned to you, or...
2
If you call our 1-800-HELPFAX toll-free num­
ber, you will receive a refurbished replacement
product overnight or on the second business day
(delivery depending on the time of your call.)
Support After The Sale
If you have a problem with your fax, just call our
1 -800-HELPFAX toll-free number for friendly sup­
port and assistance. We have a highly-qualified
team of experts who can diagnose, and most
likely solve, your problem over the phone. Ap­
proximately 90% of our customers’ problems are
resolved with just a simple phone call.
The Fax Advantage Program covers the first year of purchase
and vi/orks fike this:
1 If you have a problem with your fax, cail toll-free 1-800-
HELPFAX.
2 Taik to one of our experienced technical experts to diag­
nose (and most likely solve) your problem over the phone.
3 Providing that you may be entitled to Panasonic’s service
under the terms and conditions of the limited warranty**, we
will arrange for a reconditioned replacement unit to be
shipped to you overnight or second business day delivery,
depending on the time of your call. The replacement unit will
be completely refurbished, quality-tested by Panasonic tech­
nicians, and individually hand-inspected before it is shipped
to you. You will keep the replacement unit and send your
original unit to us, along with a copy of your receipt.
4 This receipt must be shipped back with your original unit to
Panasonic Company (as per instructions enclosed in your
replacement unit’s box).
Any unit that is replaced by
Panasonic and not backed
up by a proof of purchase
by you will be subject to a
minimum $100.00 charge.
Any unit that is replaced,
but does not meet the
terms and conditions of the
limited warranty will be sub­
ject to additional charges,
as per the program guide­
lines.
5 Once you receive your
replacement unit, pack up
your problem unit in the replacement unit’s box. UPS will
make 3 attempts within 10 days to pick-up your defective unit
at no charge to you (should you be entitled to warranty
service. If warranty conditions do not apply, you will be
charged for all applicable shipping charges). The product
must be properly packaged in the same manner as the re­
placement unit, utilizing the packing materials provided. You
must make your unit available for UPS pick-up. If your unit is
not available for UPS, you will be responsible for shipping unit
back at your expense. Damage due to improper or inade­
quate packing will be charged back to your charge card as an
out-of-warranty cost, as per the warranty stipulations.
Requirements:
6 You must give our technicians a valid credit card number.
They will change your card account to cover any charges that
are incurred by failure to send the problem product to
Panasonic Company. If your problem unit is not eligible for
warranty, you will be charged for the repair of the unit and for
any shipping charges associated with this program. If you do
not wish to pay out-of-warranty repair costs, you will be re­
sponsible for returning the replacement unit to Panasonic and
for paying all shipping charges associated with this program
including the overnight delivery of replacement product to
you, shipment of problem unit to Panasonic, the replacement
unit back to Panasonic and the return of your original unit
back to you.
Acceptable credit cards:
Discover VISA
Master Card American Express (Optima)
Product that is not returned to Panasonic by 10 business
days after shipment of the replacement product, will be
charged to your account at Panasonic’s Suggested Retail
Price (see dealer for details).
Credit status will be verified prior to sending the replacement
product.
Proof of Purchase must be included with the returned unit to
verify warranty status.
Any parts and labor that are not covered by the limited war­
ranty* will be charged as a non-warranty repair and billed at
Panasonic’s current rate for parts and labor.
'See the warranty stipulations in these instructions.
"R^lacement program excludes Puerto Rico and is subject to termination at any
time without advarwe notice.
Matsushita Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way, Secaucus,
New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc. (“PSC”)
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
Printed in Japan
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