Opening messages created in other mail programs – Kofax Communication Server 9.1 User Manual

Page 110

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Client Applications

Administrator‘s Manual Version 5.32.00

©Kofax, Inc.

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Messages written in mail programs other than TCfW do not contain a header with send
options, sender and recipient when they are stored on KCS. These header objects are created
when such a message is opened as described below.

Message Header

If the message is opened to be forwarded, replied to or distributed, the send options will be set
according to the user‘s default template. If the user edits the message, for example corrects its
recipient information, these send options will be taken from the message itself.

Send options of the message (when used):

To/Auth Priority (default is Standard) and cc/bcc Priority (default is Low): Users can select
a priority for only one of these drop-down lists. The one not set will automatically take the
default.

Set Date and Time for Sending: Is always set to Now.

Cost Center: Unchanged

Resolution, Fax Header Line: Unchanged

Termination: Unchanged. (Not shown in the Send Options window.)

Sending Copy: Set to First (not part of the message).

From field (ENTRY_RS_ORIGINATOR): The sender is taken from the From field in the IN
Box
list and the From Continued field in the OUT Box list (both are the same), according to
the following rules:

The string "$" is replaced by ",". This replacement is made before it is displayed in the

IN or OUT Box.

The string in front of "," is the service used.
If "," does not exist the service "FREE" is used.
The characters following ",", or the whole string if "," does not exist, is used for the

number field.

The answer back field is always empty.

Recipient (ENTRY_RS in L_RECEIVERS): The recipient entry is taken from the To
Continued
field in the IN Box list and the To field in the OUT Box list (both are the same),
according to the following rules:

The string "$" is replaced by ",". This replacement is made before it is displayed in the

IN or OUT Box.

The string before "," is taken as the service.
If "," does not exist the service "FREE" will be used.
The characters following ",", or the whole string if "," does not exist, is used for the

number field.

The answer back field is always empty.

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