Kofax Communication Server 9.1 - Manual (Page 38)

Client Applications Administrator‘s Manual Version 5.32.00
©Kofax, Inc. 38/203
4.8 Queue Length, Queue Age and Queued Pages Alerting
It is possible to have TCOSS generate alerts if the number of messages waiting in a queue
exceeds configurable limits. There are two kinds of alert messages: actual warnings if limits
have been exceeded and warning retractions informing that the situation has gone back to
normal.
All alerts are set in the user profile defining the queue which is to be supervised. For example,
warnings for the fax queue are set in the profile of user ―F‖. The alerts contain a link to a
message, which is stored separately in a folder.
Note: The Inbox/Outbox centric alert definitions that are saved with TCfW 5.29.00 will be
deleted if a user profile is edited with a previous version of TCfW. For Inbox/Outbox centric
alerting, TCSI32.DLL 2.64.00 or higher and TCOSS 7.73.00 or higher are required.
4.8.1 Queue Length
All messages waiting to be sent out are counted for the total queue length.
4.8.2 Queue Age
The ―queue age‖ is defined as the time difference between the first message in the queue (the
message which is waiting longest) and the current time. It is always specified in seconds
unless stated otherwise.
The age of the fax queue will increase if
there are not enough free lines to handle the outgoing traffic
number locking is active and there are several messages for the same recipient being sent
on a limited number of lines defined in LN99 (not enough free lines at the recipient‘s side)
4.8.3 Queued Pages
Queued pages are defined as the number of pages in a queue.
4.9 User Interface
To define alerts do the following:
Create a user profile for the queue which should be supervised (if this user profile does not
exist already)
Create a warning message
Set an alert in the user profile with a link to the warning message
4.9.1 Create a User Profile
A user profile needs to be created for fax and telex sending queues. If faxes are routed to e.g.
―F:‖, a user profile with user ID ―F‖ has to be created. Be sure that this user profile has the
option ―Visible in outbox‖ selected, otherwise faxes to be sent would disappear immediately
from the outbox of the sender. To ensure the same behavior as the user ―F‖ without a profile,
select also the ―Logging of all send attempts‖ flag.
No address, rights or event settings are required.