Brother FAX-400 - Manual (Page 19)

VI. Troubleshooting
This section provides possible solutions to the problems you may encounter in the use of this
machine.
-If There Are Image Quality Prohlems-
If you are having trouble with the image quality of faxes you send or receive^ make a test copy of
the document. If the copy is of good quality, the problem is not with your fax machine, but in the
phone lines or in the fax machine on the other end of the line.
If the image of the copy you make is poor, clean the interior of the unit. (See page VII-2 for a
description of how to do this.)
If you are not able to solve a problem with your fax machine, contact Brother service personnel at
1-800-284-4FAX. (U.S.A. Only).
RECEIVING
SYMPTOM POSSIBLE CAUSE ACTION cf.
Manual reception
doesn't work • Document left in feeder
• Cover not closed properly
• No recording paper
• Paper jammed in the
recording section
• Remove the document
• Push cover closed until you
hear a click
• Load new paper roll
• Remove the jammed paper
III-5-1
VI-5
Recording paper is
jammed
• Recording paper is set
incorrectly
• Paper jammed in the
recording section
• Reload paper roll correctly
• Remove the jammed paper
III-5-1
VI-5
Received copies are
blank
• Recording paper roll has been
inserted upside down
• Documents were not sent
correctly
• Reload the paper roll
correctly
• Contact the sender
III-5-1
Telephone rings
continuously • No recording paper
• Auto Answer is OFF
• Cover not closed properly
• Paper jammed in the
recording section
• Load new paper roll
• Turn Auto Answer to ON
• Push cover closed until you
hear a click
• Remove the jammed paper
III- 5-1
IV- 1-7
VI-5
Image quality is not
good • Wrong type of recording
paper is used
♦ Printing head is dirty
* Sender's resolution or
contrast setting may need
adjustment
• Replace with Brother thermal
printing paper
• Clean the printing head
• Contact the sender
VII-2
Polling reception does
not work
• Sender has not set up to
perform polling
• Polling security codes do not
match
• Sender is not using a Brother
series machine
• Contact the sender to be sure
he has set up for polling
• Contact the sender to confirm
the code being used
• Contact the sender to confirm
the machine being used
V I -l