Other functions in the license manager application, Possible problems during authorization – FXpansion DCAM Synth Squad Quick Start Guide User Manual
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• Using a web browser
Using a web browser (Firefox, Safari, Internet Explorer etc.), open the following page:
Follow steps 3 and 4 on pages 12 and 13.
When the authorization process completes, download the Authorization file from our
web server directly to your thumb drive (or floppy, etc.) and take it back to your non-
internet-connected machine.
5.
Whichever method you used above, you now need to import the generated Authorization
file back into License Manager in order to complete the authorization process.
On the main screen of License Manager, click the
Import
an existing authorization
button, and point it at the file on
your thumb drive (or floppy, etc.)
License Manager imports the license file, and your software is be ready to use.
Other functions in the License Manager application
Delete Authorization
This can be used to remove an Authorization from your computer – for example, if you are
uninstalling the associated software.
Refresh
This refreshes the list of installed products and their status.
View Log
This opens a detailed log of License Manager’s activity in Notepad (Windows) or TextEdit
(Mac OS X). You can then copy and paste the information to an email if our Tech Support
team requests it.
Possible problems during authorization
We issue only a certain number of authorizations per serial number, and a serial number
can only belong to one user. We appreciate these restrictions can be inconvenient in some
circumstances - however, preventing abuse of the license helps keep prices down, and
facilitates continued development, free updates and responsive technical support.
The following problems may arise:
• Your serial number is registered to a different account.
Your serial number belongs to you - it identifies you as the legitimate owner of the
software. As such, only one person can be the owner of a given serial number, and only
that user account can generate authorizations based on that serial number. Occasionally,
users end up with more than one account, with some serials registered in one and some
in another. If this applies to you, contact our support team to resolve the situation.
• Too many authorizations have been issued for a serial number.
If you’ve run out of authorizations (perhaps if you’ve installed the software on several
different computers, or if you reinstall or upgrade your computer hardware frequently),
you will need to contact our technical support team, explaining your situation.
If you encounter any other problems during the installation or authorization, first consult
the. If your problem still cannot be resolved, contact our
technical support team: