Document Outline

• Introduction
  • Overview
  • How to use this manual
  • Where to get help
• Telephony Resource Options
  • Overview
  • Providing telephony resources for TeleVantage
  • Intel HMP vs. Intel Dialogic boards
• Intel HMP Requirements
  • Introduction
  • Intel HMP version requirements
  • TeleVantage Server PC requirements with Intel HMP
  • Intel HMP license requirements
    • Ordering Intel HMP licenses
    • Configuring Intel HMP resources via flexible licensing
    • About Intel HMP license file names
• Intel Dialogic Telephony Hardware and Software Requirements
  • Introduction
  • Intel Dialogic telephony resource overview
    • Trunk resources
    • Station resources
    • IP trunks and RTP resources
    • Voice resources
    • Conference resources
  • About telephony boards
• Installing Intel Host Media Processing
  • Introduction
    • Task checklist
  • Preparing to install Intel HMP 1.1
  • Uninstalling your current Intel Dialogic drivers
  • Installing Intel HMP 1.1
  • Installing Intel HMP 1.1 SU
  • Installing and activating your Intel HMP license
    • Saving your Intel HMP license to your license directory
    • Installing and activating your Intel HMP license
    • Switching to a different Intel HMP license
    • Upgrading a license
    • Installing an Emergency Replacement license
  • Starting Intel HMP
  • Using dual network connections with Intel HMP
  • APIC timer operation and Intel HMP
  • Changing the IP address used by Intel HMP
  • Uninstalling Intel HMP
• Installing Intel Dialogic Boards
  • Introduction
    • Perform these steps
    • Static warning
  • Setting Intel Dialogic board IDs
  • Installing Intel Dialogic boards
  • Connecting trunk boards to trunk lines
    • Connecting regular analog trunk boards
    • Connecting analog DID trunk boards
    • Connecting Robbed Bit T1 trunk boards
    • Connecting ISDN PRI T1 trunk boards
    • Connecting ISDN PRI E1 trunk boards
    • Connecting E1 CAS trunk boards
    • Connecting ISDN BRI trunk boards
  • Connecting Internet telephony boards and VoIP phones
    • Connecting SIP phones, H.323 phones, and IP gateways
  • Connecting station boards and phones
    • Connecting analog station boards and phones
    • Connecting digital station boards and phones
    • Connecting Toshiba digital station boards and phones
  • Configuring the BCP connection panel for failover support
• Installing Intel Dialogic Board Drivers
  • Introduction
    • Task checklist
  • Preparing to install Intel Dialogic SR 5.1.1
  • Uninstalling your current Intel Dialogic drivers
  • Installing Intel Dialogic SR 5.1.1
  • Installing Intel Dialogic SR 5.1.1 FP 1 SU
  • Installing the TeleVantage SR 5.1.1 Driver Updates
  • Installing the Intel Dialogic DSI board drivers
  • Installing Intel Dialogic GlobalCall 4.3
  • Configuring the Intel Dialogic drivers
    • Basic board configuration tasks
    • Board-specific configuration tasks
  • Test-starting the Intel Dialogic drivers
  • Configuring an ISDN line
  • Configuring Robbed Bit T1 signaling
    • About Robbed Bit T1 signaling
    • Installing the Robbed Bit T1 Experimenter
    • Using the Robbed Bit T1 Experimenter
    • Configuring Robbed Bit T1 signaling manually
    • Placing and receiving test phone calls
    • Testing individual bit states with the custom actions option
  • Installing Toshiba Strata DKTU station boards and drivers
• Voice and Conference Resource Usage in TeleVantage
  • Voice and conference resources by board
  • How voice resources are used
    • Dedicated vs. shared voice resources (Intel boards only)
    • Viewing voice resource performance counters
    • Maximum possible voice resource use
    • Conserving voice resources
    • Identifying if you need more voice resources
    • Gaining extra voice resources
  • How conference resources are used
    • Conference maximums
• Configuring Intel Dialogic Board ISDN Parameters
  • Using the Intel Dialogic Makecall Utility
  • Using ISDIAG
    • Changing TeleVantage ISDN protocol parameters
  • Using the TeleVantage D-Channel ISDN trace utility
    • Viewing D-Channel Trace files
  • Using the ISDN Two B-Channel Transfer test utility
• Troubleshooting
  • Troubleshooting Intel Dialogic board problems
    • Intel Dialogic System Information Output
  • Troubleshooting Robbed Bit T1 problems
  • Troubleshooting ISDN PRI T1/E1 problems
  • Troubleshooting problems with analog trunks
• Using the Intel Dialogic Configuration Manager
  • Running DCM remotely using Microsoft Terminal Services
    • Configuring DCM for remote administration in a Windows 2000/2003 Terminal Server environment
• Intel Dialogic Telephony Board Specifications
  • Basic Board Information table contents
  • Trunk Resources by Board table contents
  • Station and Other Resources by Board table contents
• Changing the Media Load for a DM3 Telephony Board
• Index
  • A
  • B
  • C
  • D
  • E
  • G
  • H
  • I
  • M
  • R
  • S
  • T
  • U
  • V
  • W