Technical assistance center, Contacting tac through the website – Cisco GigaStack WS-X3500-XL User Manual
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Preface
Obtaining Technical Assistance
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical
assistance with a Cisco product or technology that is under warranty or covered
by a maintenance contract.
Contacting TAC through the Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC
by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is
noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities,
product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to
your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
http://www.cisco.com/tac/caseopen