StarTech.com SV1108IPPWEU - Manual (Page 172)

Instruction Manual
165
Troubleshooting
General Operation
Problem Resolution
I can’t access the SV1108IPEXT/POW,
even though I have specified the IP
address and port number correctly.
The SV1108IPEXT/POW needs to
be reset.
If the SV1108IPEXT/POW is behind a
router, the router’s Port Forwarding
(also referred to as Virtual Server) feature
must be configured.
Mouse pointer confusion
If you find the display of two mouse
pointers (local and remote) to be
confusing or annoying, you can use the
Toggle Mouse Display function to shrink
the non-functioning pointer.
Mouse movement extremely slow
There is too much data being transferred
for your connection to keep up with.
Lower the video quality so that less
video data is transmitted.
Changing Mouse Sync Mode to
Manual makes the SV1108IPEXT/
POW crash.
The SV1108IPEXT/POW hasn’t crashed.
You can wait approximately 5 minutes
for normal operations to resume, or you
can reset the SV1108IPEXT/POW to get it
going right away.
When I am in a web browser session,
and making configuration changes,
and I am timed out, the settings
changes I have made are lost.
If you don’t click Apply, the
SV1108IPEXT/POW isn’t aware that you
are working, and times you out. Without
clicking Apply, none of your changes
are recognized. You must click Apply
as you go along in order to have the
settings saved on the SV1108IPEXT/
POW and reset the timeout counter.
The Windows Client link doesn’t
appear in the Remote Console
Display when I log in with Firefox.
The Windows Client link requires
ActiveX. Since Firefox doesn’t support
ActiveX only the Java Applet is available.