To log in as an agent – Nortel Networks NN43112-102 User Manual
Page 18
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Agent and Supervisor features
To log in as an agent:
1. Lift the handset.
2260 [____ j 2. Press the In-Calls key.
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3. If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4. Press the # key. The phone goes into a
Not Ready state.
2260
or
Not Ready
5. To join the ACD queue, choose one of
1
the following:
— Press the
J
— Press the
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