To log in as an agent – Nortel Networks NN43112-102 User Manual

Page 18

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Agent and Supervisor features

For more information about Nortel Contact Center Manager, visit

www.nortel.com.

To log in as an agent:

1. Lift the handset.

2260 [____ j 2. Press the In-Calls key.

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3. If “Enter Agent ID” appears on the

screen, use the dialpad to enter your ID.

4. Press the # key. The phone goes into a

Not Ready state.

2260

or

Not Ready

5. To join the ACD queue, choose one of

1

the following:

— Press the

J

— Press the

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