To place a call to your supervisor, To return to the acd call – Nortel Networks NN43112-102 User Manual
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Agent features
(Hold)
1. Press the Hold key to put the current call
on hold.
Supervisor
2. Press the Supervisor key.
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
To place a call to your supervisor:
Supervisor
Press the Supervisor key.
Note: Calls are automatically put on hold
when you use the Supervisor key.
To return to the ACD call:
2260 [____ ') Press the In-Calls key.
To conference in your supervisor during a call in progress:
Supervisor
1. Press the Supervisor key to talk
privately with your supervisor.
Supervisor
2. Press the Supervisor key again for a
conference call with you, your
supervisor, and the other caller.