To use default login, Using default login – Nortel Networks NN43112-102 User Manual
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Agent and Supervisor features
22É0
\
_______ j
or
Hot Ready [____ j
3. Choose one of the following:
— Press the In-Calls key.
— Press the NotReady key to enter the
ACD queue.
Using Default Login
Use the Default Login to log in just one time at the beginning of a shift.
The Default Login uses your previous shift’s login to place you in the
same ACD queues with the same supervisor.
To use Default Login:
1. Lift the handset.
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2. Press the In-Calls key.
3. When “Enter Agent ID” appears on the
screen, use the dial pad to enter your ID.
4. Choose one of the following:
— If your queue requires a Supervisor
ID, press the # key three times.
— If your queue does not require a
Supervisor ID, press the # key two
times.