Using not ready, To use not ready, Placing or answering non-acd calls – Nortel Networks NN43112-102 User Manual
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Agent features
Using Not Ready
Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
Note: If you don't activate Make Set Busy or Not Ready, callers will
continue to be directed to your phone.
To use Not Ready:
NotReady
1. Press the NotReady key to temporarily
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
22É0 j____j
or
NotReady [____ j
2. To return to the queue, choose one of
the following:
— Press the In-Calls key.
— Press the NotReady key.
Placing or answering non-ACD calls
Use this feature to place and receive calls on your individual line.
To place a call:
2498
1. Press your individual DN key.
BBS
BBB
BBB
2. Use the dial pad to dial the telephone
number.
Note: The LCD remains lit as long as
you are on the call.