Using call agent, To use call agent, Using interflow – Nortel Networks NN43112-102 User Manual
Page 33: To use interflow
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Supervisor features
2. Press the Goodbye key to end the call.
(Goodbye)
Using Call Agent
Use the Call Agent feature to contact an agent.
To use Call Agent:
Callflgt [______ j 1- Press the Call Agent key.
flgenkey [______j
or
BBS
BBB
BBB
2. Choose one of the following:
— Press a selected Agent key.
— Dial the agent’s Position ID.
(Goodbye)
3. Press the Goodbye key to end the call.
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
To use Interflow:
Interflow
1. Press the Interflow key.
Note: The Interflow LCD flashes while
the feature is active.
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