To answer a call, Contacting your supervisor, To answer a call from your supervisor – Nortel Networks NN43112-102 User Manual
Page 28
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Agent features
To answer a call:
2498
When the LCD next to your individual DN
key flashes, press the DN key.
Note: The LCD remains lit as long as
you are on the call.
Contacting your supervisor
Use the Supervisor feature to talk to your supervisor in the following
ways:
“To answer a call from your supervisor:” on page 28
“To answer a call from your supervisor when on another call:” on
page 28
“To place a call to your supervisor:” on page 29
“To conference in your supervisor during a call in progress:” on
page 29
“To transfer a call to your supervisor during a call in progress:” on
page 30
To answer a call from your supervisor:
Supervisor I )
When the LCD next to the Supervisor key
flashes, press the Supervisor key.
Note: The LCD remains lit as long as
you are on the call.
To answer a call from your supervisor when on another call:
Supervisor f 1
The LCD next to the Supervisor key flashes
and a buzzer sounds.