Accu-Chek Aviva Expert User Manual
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242
Display Shows Possible Cause(s)
Possible Solution(s)
E-51 Bad Strip
Error
j
Your blood glucose may be
extremely low.
If you see this error message
after you applied blood
to the test strip:
j
If you are experiencing any of the common
symptoms of low blood sugar, contact your
healthcare professional immediately.
j
Treat your low blood sugar as recommended by
your healthcare professional.
j
If this does not match how you feel, repeat the
blood glucose test and see Chapter 2, Testing Your
Blood Glucose.
j
The test strip is damaged.
j
The test strip is not properly
inserted into the meter.
If you see this error message
before you applied
blood to the test strip:
j
Remove the test strip and reinsert it, or replace it if
damaged. Check the Use By date on the test strip
container. Do not use test strips past the Use by
date. If the message reappears call the ACCU-CHEK
Customer Care Service Center at 1-800-688-4578.
E-52 Code Key
Error
j
The code key is incorrect.
j
Please contact ACCU-CHEK Customer Care Service
Center at 1-800-688-4578.
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