Dish Network SoloDVR ViP 612 - Manual (Page 108)

Reference
103
Troubleshooting Tables
Changing Channels
061
The receiver is downloading
current software.
It is very important for the receiver to get the latest software
to function properly. The download may take several
minutes. Do not disturb or unplug the receiver during this
time.
074
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone
from trying password after password until he or she happens
to guess the right one and so gains unauthorized access to
the receiver.
078, 079,
080
You may not have connected the
receiver to an active telephone
line or broadband Internet
connection, or the telephone line
or Internet connection may be
defective.
Connect the receiver to an active telephone line or
broadband Internet connection. Make sure that the
telephone line or Internet connection to which you connect
the receiver is working properly.
Note: To order Pay-Per-View programs, you must keep each
receiver connected to an active telephone line or broadband
Internet connection. The receiver uses the telephone line to
make toll-free calls (when the phone is not in use) or the
Internet connection to send purchase information to DISH
Network.
093
You may have selected the Reset
Factory Defaults option.
If you want to reset the receiver to its factory default settings,
select Yes. If you do not want to reset factory defaults, select
No.
What Is Happening Possible Reason What to Do
You enter a channel number. The
channel changes, but not to the
channel number you entered.
You may have made a mistake
entering the channel number, or
the channel number you entered
may be invalid. If so, the channel
displayed is the closest possible
to the channel you entered.
• Try entering the channel number
again.
• Reset the receiver using the
instructions on page 97.
When changing channels, using the
Program Guide, Browse, or other
channel lists, some of the channels
you subscribe to are not listed.
• If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message indicating
it is not part of your
subscription.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels that
are not on the applied list.
• If you have set up the to hide
adult channels or to hide
locked channels, these
channels are not displayed in
the Program Guide or other
channel lists.
• If you want to buy a channel, go to
www.dishnetwork.com/myaccount,
select the Customer Support option
from the receiver’s menu, or call the
Customer Service Center at 1-800-
333-DISH (3474).
• Press GUIDE on the remote control,
and press it again until it says All
Chan at the top of the screen.
• Change the Hide Adult or Hide
Locked setting to include these
channels in the Program Guide and
other channel lists.
Message
Number
Possible Reason What to Do