Troubleshooting – Desa (V)T32EN SERIES User Manual

Page 33

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111987-01D

33

OBSERVED PROBLEM

Glass soots

Remote does not function

Dark residue on logs or inside of

fireplace

POSSIBLE CAUSE

1. Flame impingement on logs

2. Debris around burner air

mixer

1. Battery is not installed. Bat-

tery power is low

1. Improper log placement

2. Air holes at burner inlet

blocked

3. Burner flame holes blocked

4. Improper venting or excessive

blockage

5. Excessive amounts of embers

and pan material

REMEDY

1. Adjust the log set so that the

flame does not excessively

impinge on it

2. Inspect the opening at the base

of the burner to see that it is

NOT packed with any type of

material

1. Replace battery in hand-held

remote

1. Properly locate logs (see log

placement sections on page 23)

2. Clean out air holes at burner

inlets. Periodically repeat as

needed

3. Remove blockage or replace

burner

4. Have the vent system inspected,

including the termination cap.

Remove any restrictions or

obstruction

5. Clear excess embers until a

minimum gap of 1/2" remains

under the grate

TROUbLEShOOTING

Continued

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