Nor-Cal N-Series Op Lit User Manual
Page 15
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Call toll free
800-824-4166
or 530-842-4457
•
FAX 530-842-9130
N-Series Isolation Poppet Valves
8.0 Product Support & Returns
Many product support documents are available for viewing and download on the Nor-Cal Products website (
www.n-c.com
). Look for Frequently Asked
Questions, Product Support, Operating and Service Manuals, 3D CAD models, and more. If you prefer, you may also reach Nor-Cal’s Sales and Technical Support
departments by phone at 800-824-4166.
To inquire about and schedule a product return, you may contact our RMA Coordinator directly by e-mail at
.
NOTE:
RETURNING PRODUCT TO NOR-CAL: Do
NOT
return any parts to Nor-Cal Products without first being issued an RMA number. Any
such shipments will be returned to you immediately.
This process may also be completed on-line by accessing the necessary forms in the RMA section of the Nor-Cal website (
http://www.n-c.
com/rma.aspx
).
We are very concerned that we do not inadvertently expose our employees to hazardous materials as a result of handling components that
have been returned for rework or repair. In compliance with Federal OSHA Safety Standard 1910-1200, Hazard Communications “Right to
Know”, Nor-Cal Products requires that a signed RMA (Return Material Authorization) form be completed to preclude any potential health
risk or exposure to our employees that may occur during receiving, evaluating, disassembling/ assembling, cleaning, machining, welding or
handling potentially contaminated products. The RMA (Return Material Authorization) may be returned by fax, e-mail or mail prior to issuance
of an RMA (Returned Material Authorization) number.
If the products have been used, complete the PCDS (Product Contamination Data Sheet) section of the RMA form. Please provide specific
information regarding the type of process in which the parts were used, the process chemicals they were exposed to, and the residues that may
remain on the parts. Nor-Cal Products, Inc. is particularly concerned with compounds that outgas at room temperature and pressure. Strong
odors emanating from a part may significantly delay or even stop work on a returned part.
NOTE: The PCDS section of the form must be filled out completely, and signed by a person authorized to do so by the Customer.
After the PCDS has been reviewed and accepted by Nor-Cal Products, the RMA number will be issued and shipping instructions will be
forwarded to you.
Please use the following step-by-step guideline in completing this procedure:
1. Fill out the RMA and fax or mail it to Nor-Cal Products. Use the fax number or mailing address on the header of the RMA form.
2. Clean the part to meet DOT shipping and OSHA handling practices. If this cannot be done, contact Nor Cal Customer Service to determine a course of
action. Nor-Cal will not accept any contaminated product without written evidence of decontamination.
3. Seal the part in a plastic bag.
4. Package and ship the bagged part to Nor-Cal Products according to the RMA instructions.
5. Clearly write the RMA# on the outside of the box and, if possible, also write it on the bag or attach a copy of the RMA to the bagged part.
NOTE: The RMA number must be clearly visible on the outside of the package, or included on the shipping label and the packing
slip. It is also recommended that the RMA number or a copy of the RMA be attached to the bagged part inside the package.
Packages received without an RMA number clearly visible, will promptly be returned to the sender.
Nor-Cal Products, Inc. reserves the right to refuse delivery of parts for improper or inadequate cleaning, incomplete or
inadequate PCDS or RMA information, or for any other reason that may bring into question the safety of Nor-Cal employees.
Recommended Cleaning Facilities:
For additional questions:
TMPI
Phone: 530-841-9184
Phone: 510-786-0680
FAX: 866-640-9012
Chemetal
E-mail:
Phone: 510-783-5050