Ingenico ict220 - Manual (Page 13)

Page 12
8. Voice Referrals
Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.
As a security measure your terminal may have been set up to request either the swipe of the
Supervisor Card or the input of a Referral Password when this situation arises.
Please follow the process below if your terminal has been set up to ask for a Referral Password.
<Transaction Type>
<Voice Referral Message>
<Acquirer Name>
Press CLEAR
SALE
Please remove card for voice
referral
Please Wait...
3. Enter the amount of the transaction and then press the
GREEN button.
If you make a mistake, press the YELLOW button and enter
the correct amount.
FOR CASHBACK PLEASE REFER TO PAGE 11
4. The terminal will now dial for authorisation and a
number of messages will appear on the screen.
5. The terminal will print a Merchant receipt, tear this off
and ask the customer to sign it.
6. Check the signature and, if it is OK, press the GREEN
button and a Customer receipt will be printed.
If the signature is not OK press the YELLOW button and the
transaction will be cancelled.
7. The terminal will now print the Customer receipt.
8. Pass this receipt to the Customer for their records.
9. The transaction is now complete and the terminal will
return to the READY prompt.
The following screens will be displayed if the transaction
gets a referral message from the acquiring host:
The card should be removed from the terminal and handed
to the operator who will be contacting the Authorisation
Centre. The Authorisation Centre telephone number will be
displayed.
SALE
Key in Amount:
0.00
and then press ENTER
SALE
AUTH CODE: nnnnn
<Acquirer Name>
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
SALE
Signature OK?
Printing
CUSTOMER RECEIPT
Please Wait ...