Ingenico ict220 - Manual (Page 24)

Page 23
21. Cancelling Transactions
1. CANCELLING BEFORE AUTHORISATION
A transaction can be cancelled at any time before authorisation has been obtained.
Press the RED button. The terminal will display CANCELLED and print a receipt for the customer
which will be marked as cancelled.
Then press the GREEN button and the terminal will print a merchant receipt for your records.
Press the GREEN button again and the terminal will then return to the READY prompt.
2. CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION
When carrying out a swiped transaction and the transaction requires cancelling after authorisation
has been obtained, but before the transaction has been completed, press the YELLOW button at the
‘SIGNATURE OK’ prompt to select ‘NO’ and reject the signature
The transaction will be cancelled and a void receipt will be printed.
3. CANCELLING AFTER COMPLETION OF A TRANSACTION
If the transaction requires cancelling after the transaction has been completed a REVERSAL or a
REFUND will need to be performed. (Please refer to Section 30 for Reversal or Section 10 for Refund)
PLEASE NOTE: Reversal transactions can only be carried out within 30 seconds of the transaction
taking place.
4. CANCELLING THE TRANSACTION BY THE CUSTOMER
If the customer selects to cancel a transaction, they will be asked to confirm if they wish to do so
and return the terminal. You should then remove their card and press the GREEN button and the
terminal will print out a receipt for the customer and one for your records.
22. Clearing Mistakes
If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect
numbers or letters have been removed or press the RED button to erase all input. Now re-key the
correct entry.
The cardholder has three attempts to enter their PIN after
which the terminal will display the message: PIN TRIES
EXCEEDED.
If this message is displayed the customer will need to
contact their card issuer.
The transaction will continue and seek authorisation with a
signature verification. Press the GREEN button to continue
the transaction.
PIN TRIES EXCEEDED
Contact Card Issuer
RETURN TERMINAL
Do NOT Remove Card
PIN TRIES EXCEEDED
Press ENTER to
Continue with
Signature