Ingenico ict220 - Manual (Page 19)

Page 18
16. Pre-Authorisation
Please note: this option is only available for certain types of business. Please contact Customer
Services for further information.
Where there is the likelihood of a large value transaction, such as a hotel or car hire bill, a
REFUND
Insert or Swipe Card
to continue
(or press Cancel key)
TRANSACTION MENU
Sale Refund
Force Sale
Refund
REFUND
Key in TOTAL Amount:
0.00
and then press ENTER
REFUND
GRATUITY Added?
Enter=YES Clear=NO
REFUND
Key in GRATUITY:
0.00
and then press ENTER
15. Refund with Gratuity
1. At the READY prompt, press the MENU button.
Using the key highlight REFUND and then press
the GREEN button.
2. Key in the total amount including any gratuity and press
the GREEN button, or insert/swipe the customer’s card and
then key in the total amount.
3. If a gratuity has been added, press the GREEN button.
If no gratuity has been added, press the YELLOW button.
4. If a gratuity has been added, enter the amount of the
gratuity and press the GREEN button.
If performing a swiped transaction, your terminal may prompt you to enter the last four digits of
the card number. If so, key in the last four digits of the customer’s card number and press the GREEN
button.
The terminal will check the card. If the customer presents a card that supports multiple card
schemes, you may be required to choose which card scheme to use. You may also be prompted to
swipe the Supervisor Card or key in your supervisor code.
5. You may be asked to key in the Waiter ID from the original transaction and press the GREEN
button.
The transaction will now proceed as a normal sale transaction. Please see Section 6 for
information on how to complete a sale transaction.
REFUND
Origianl Waiter ID
0.00
and then press ENTER