Ingenico ict220 - Manual (Page 18)

Page 17
3. Your terminal may prompt you to enter the Waiter ID. If
so, enter the relevant Waiter ID and press the GREEN
button. You may also be prompted to enter the table
number.
(Please see Section 28 for more information on Waiter ID’s)
4. The customer will be asked to confirm the amount. They
should press the GREEN button to accept or the YELLOW
button to reject.
If the customer rejects the amount, the customer should return the terminal. You will then be
prompted to swipe the Supervisor card or key in your Supervisor code and then re-enter the
amount.
5. If the customer does not want to add a gratuity, they
should press the YELLOW button and the transaction will
then proceed from step 8. If the customer wishes to add a
gratuity, they should press the GREEN button.
6. The customer will now be prompted to key in the
gratuity amount and then press the GREEN button or if the
gratuity percentage is available refer to
Section 13.
7. The customer will be prompted to enter their PIN. Once
the PIN has been entered, the customer should press the
GREEN button to confirm.
PLEASE NOTE: Removing the card will VOID the transaction.
8. The terminal will dial the authorisation centre, displaying various messages. The terminal will
then confirm if authorisation has been obtained.
9. The terminal will now print the customer’s receipt. Press the GREEN button if the receipt has been
printed correctly. If the receipt is not correct, PRESS the MENU key to re-print receipt.
10. Press the GREEN button and the customer will be prompted to remove the card.
11. The terminal will then print a MERCHANT receipt which should be retained for your records. If
the receipt has not printed correctly, press the MENU key to re-print the receipt.
12. Press the GREEN button and the terminal will return to the READY prompt.
SALE
Key in <Waiter Prompt>
<Waiter ID>
and then press ENTER
Amount £20.00
Customer to
confirm Amount
Press ENTER to assist
Amount £20.00
Enter GRATUITY
£5.00
Enter=OK Clear=REKEY
Amount £25.00
PIN:
Cardholder to key PIN
Enter=OK Clear=REKEY
Amount £25.00
Customer PIN entry
Press MENU to Bypass
Amount £25.00
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
Amount £20.00
Do you wish to
Add a GRATUITY?
Enter=YES Clear =NO