Dish Network Duo ViP 222 - Manual (Page 137)

Appendix
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3 If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.
4 You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you
will be responsible for the cost of shipping back the original equipment. For faster service, see the Advance
Exchange Program below.
5 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in
which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy
of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer
Service Representative.
6 Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return
the equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on
the outside of the box will be returned to you at your expense.
DISH Network’s Exchange Programs
DISH Network offers two options if you need to replace your satellite receiver equipment or its accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon
where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid
shipping label and instructions on how to return the original equipment. The shipping charge, for receiving replacement
equipment and returning the original equipment, is a one-time fee based on DISH Network’s competitive bulk shipping rates
(additional charges may apply outside of the continental US). This fee will be charged to your billing account or your valid
credit card. If you do not ship the original equipment to DISH Network within ten days after receiving the replacement
equipment, then your billing account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, then you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which DISH Network in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged the
market price of the replacement equipment.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will
be shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the original equipment is
covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply
outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the original equipment is found, which DISH Network in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables
and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH
Network system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an
accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH
Network or from your local retailer.