CRU DataPAK - Manual (Page 20)

Page 20
7. Frequently Asked Questions (FAQ)
Q. My DataPAK Enclosure is making a loud beeping noise but the drives all there. Why is
it making the beeping noise and how can I stop it?
A. The DataPAK Enclosure has an audible fan alarm to warn of fan failures. This alarm
indicates the failure of the right enclosure fan. Contact CRU Tech Support for a replace-
ment fan and instructions on how to disable the fan.
Q. My DataPAK Enclosure is making a loud constant noise. Why is it making that noise
and how can I stop it?
A. The DataPAK Enclosure has an audible RAID failure alarm to warn of drive failures.
This alarm indicates the RAID is operating in a degraded state. The DataPAK carrier with
the bad drive should be removed and the drive should be replaced. Use the display to
determine the failed drive.
Q: I’ve attached my DataPAK and can see the volume, but it shows up twice. Which one is
the real volume?
A: If you are seeing your DataPAK volume mounted twice, chances are the unit is connect-
ed to the computer using both the eSATA and FireWire connections. When this is the case,
the OS may attempt to mount the DataPAK twice resulting in two volumes appearing.
Simply turn off the DataPAK and unplug one of the connections to resolve the problem.
Q: Why won’t the computer let me eject or unmount my drive?
A: There may be a software application running in the background with an active link to
the drive. Sometimes, you may see a message such as “The disk is in use and could not be
ejected. Try quitting applications and try again.”
It could be a background application like Sherlock or the Finder. This is not a defect or is-
sue caused by the CRU-DataPort device. Try invoking the Force Quit feature in OS X to see
what software may be running. For Windows XP, the equivalent command is CTRL-SHIFT-
ESC.