Troubleshooting usb problems, Instructions, Using the reset button – ARRIS TM722G-CT User Guide User Manual

Page 66: Booting from battery, Hooting, Hooting usb problems

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Is the Telephony Modem plugged into a wall outlet?
If so, unplug the RJ-11 connector at the back of the Telephony Port and

plug in a known working phone. If you now have dial tone, the problem

is with the house wiring. Contact your MSO or a qualified wiring techni-

cian to correct the house wiring. If you still do not have dial tone, con-

tact your service provider.

Troubleshooting USB Problems

Follow these steps if the computer does not auto-detect the Telephony Modem using

a USB connection.

Before you start, make sure that:

You have properly installed and configured the Telephony Modem as shown

in

Installing and Connecting Your Telephony Modem

.

You have installed the USB drivers as shown in

Installing USB Drivers on

Your PC

.

The cable company has set up your account. Call your cable company if

you’re not sure.

Instructions

1 Be sure that your computer is running either Windows 2000, Windows XP,

Windows Vista, or Windows 7 (Windows 95, Windows 98, and Windows NT

are not supported).

2 Be sure the Telephony Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Telephony Modem, using a

pen tip or other sharp non-metallic object.

4 Disconnect the USB cable from the computer and reconnect it.
5 Restart the computer.
6 Do the following to uninstall and the reinstall your USB drivers:

a. Disconnect the USB cable to the Telephony Modem.
b. Insert the Telephony Modem CD-ROM into your computer.

Touchstone TM722 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation

Installation

USB

Drivers

Ethernet

Configuration

Usage

Troubleshooting

Glossary

66

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