Comtech EF Data DTMX5000 SpectraCast - Manual (Page 125)

Rev. 1 5–1
5
Chapter 5.
TROUBLESHOOTING
This chapter is intended to assist the user in troubleshooting the installation phase or
during ongoing maintenance of the Gateway.
5.1 Troubleshooting
The following is provided as a troubleshooting guide:
•
The Gateway Does Not Power Up
•
No Communication between the Gateway and the Local Terminal
•
The Gateway Does Not Reply to Ping from the Control and Maintenance
Interface
•
The Gateway Does Not Reply to Ping from the Transportation Interface
•
Gateway Statistics Tables Indicate that there is No Data Flow to Users
•
The Gateway Does Not Reply to Telnet/FTP Users
•
No Telnet/FTP/SNMP Communication from Outside the LAN
•
The Gateway Does Not Reply to SNMP Set or Get Commands
•
The Modulator Cannot Synchronize with the Transport Stream (TS) Generated
by the Gateway
•
The CCU Does Not Communicate with the Gateway
•
The Gateway's Output is Connected to a DVB Multiplexer's Input but the DVB
Multiplexer Indicates that there is No TS Input
•
MPE Compatible Receivers Cannot Receive IP Data from the Gateway