Datalogic Scanning MATRIX 1000 - Manual (Page 52)

Matrix-1000™
42
4 5
5 TROUBLESHOOTING
5.1 GENERAL GUIDELINES
•
When wiring the device, pay careful attention to the pin number of the signals
and whether you are referring to the 25-pin connector or to the C-BOX 100
spring clamp connectors.
•
If you need information about a certain reader parameter you can refer to the
VisiSet
 program help files. Either connect the device and select the parameter
you’re interested in by pressing the F1 key, or select Help/Contents/Matrix
Configuration from the command menu.
•
If you’re unable to fix the problem and you’re going to contact your local
Datalogic office or Datalogic Partner or ARC, we suggest providing (if possible):
Application Program version, Parameter Configuration file, Serial Number and
Order Number of your reader. You can get this information while VisiSet™ is
connected to the reader: the Application Program version is shown in the
Terminal Window; the Parameter Configuration can be saved on a .ini file
applying the File/Save pars to file command in the Parameter Setup window;
Serial Number and Order Number can be get applying the respective command
in the Tools menu.
TROUBLESHOOTING GUIDE
Problem Suggestion
Power ON:
the “PWR” LED is not lit. •
Is power connected?
•
If using a power adapter (like PG6000), is it
connected to wall outlet?
•
If using rail power, does rail have power?
•
If using C-BOX 100, does it have power (check
switch and LED)?
•
Check if you are referring to the 25-pin
connector or to the C-BOX 100 spring clamp
connectors.
•
Measure Voltage either at pin 13 and pin 25 (for
25-pin connector) or at spring clamp 1 and 2 (for
C-BOX 100).
After Power ON:
the "READ" LED is lit or
blinking without any code
in front of the reader and
the connection to VisiSet™
fails. •
Contact your local Datalogic office or Datalogic
Partner or ARC.