Technical support, Resetting pdu, Service and maintance – Geist Upgradeable PDU User Manual
Page 42: More technical support, Using microsoft exchange as an smtp server, Part v technical support, 5technical support, 1 resetting pdu, 2 service and maintance, 3 more technical support
Upgradeable PDU Instruction Manual
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© 2015 Geist
GM1157 - GU PDU Instruction Manual
5
Technical Support
5.1
Resetting PDU
Should the PDU lose communication, the processor may be manually rebooted without
affecting power to the outlets. Pressing the reboot button on the face of the IMD will
cause the processor to reboot. The web interface will remain off-line during boot up.
For more information, see the Interchangeable Monitoring Device section of this
manual.
5.2
Service and Maintance
No service or maintenance is required. Do not attempt to open the PDU or you may
void the warranty. There are no serviceable parts inside the PDU other than the field
replaceable Interchangeable Monitoring Device (IMD). It is recommended that power
be removed from the unit before installing or removing any equipment.
The Interchangeable Monitoring Device is designed to be field replaceable by
qualified service personnel only. The IMD is designed to be replaced while the
PDU is still connected to AC Mains power. Please refer to the IMD section of this
document for removal and installation instructions.
5.3
More Technical Support
1 (800) 432-3219
1 (402) 474-3400
Email: [email protected]
or contact your distributor
5.4
Using Microsoft Exchange as an SMTP server
If your facility uses a Microsoft Exchange e-mail server, it can be used by the IMD
PDU to send Alarm and Warning notification e-mails if desired. However, the
Exchange server may need to be configured to allow SMTP connections from the unit
first, as later version of Exchange often have SMTP services or basic authentication
disabled by default. If you encounter difficulties in getting your IMD PDU to send e-
mails through your Exchange server, the following notes may be helpful in resolving the
problem.
Note that these suggestions only apply if you are using your own, physical Exchange
server! Microsoft’s hosted “Office365” service is not compatible with the IMD PDU at
this time, as Office365 requires a Start-TLS connection rather than a fully-encrypted
connection, and the IMD PDU does not currently support Start-TLS connections.