Measurement Computing DaqBoard 3000USB Series - Manual (Page 25)

DaqBoard/3000USB Series Installation Guide 968492 IG-19
Customer Assistance
To report problems and receive support, call your service representative. Before calling for assistance,
please refer to the portions of the DaqBoard/3000USB User’s Manual that are relevant to your situation.
Reference Notes:
o Refer to the DaqView PDF for information regarding that application.
o Refer to the DaqBoard/3000USB Series Users Manual PDF for hardware related
information, including pinouts and block diagrams.
o The default location for PDF documentation is in the Programs group, which can be
accessed from the Windows Desktop.
o The PDFs can also be accessed directly from the Data Acquisition CD via the
<View PDFs> button on the opening splash screen.
o The PDFs can also be accessed from our web site.
When you call, please have the following information available:
• Hardware model numbers
• Serial Numbers
• Software version numbers for DaqView
• Windows Operating System
• Type of computer and features
When returning equipment use original shipping containers or equivalent to prevent shipping damage. In
addition to the above information, please be sure to include:
• The return authorization number (we provide you with this number after you contact us)
• The name and phone number of an individual who can discuss the problems encountered
• Any special instructions regarding return shipping
• A copy of troubleshooting notes and comments on tests performed and all problem-related conditions.
Measurement Computing
10 Commerce Way
Norton, MA 02766
(508) 946-5100
Fax: (508) 946-9500
[email protected]
www.mccdaq.com