Rena XPS-ProMail System - Manual (Page 58)

SECTION 5
TROUBLE SHOOTING
50
XPS-ProMail System Operations 4-24-14.doc
Feeding Issues
CONDITION PROBLEM SOLUTION
Feeder won’t start (run).
Feeder power or interface not
enabled.
Check to be sure feeder
power is plugged in and power
switch is ON.
Check to be sure feeder
speed is not set to zero.
Check feeder interface cable
connections.
See “Feeder Activation
Control Conditions”.
Media from feeder is
hesitating or feeder
pausing
Printer pausing feeder to
provide time for data
receiving/processing.
Feeder not adjusted properly
Side guides set too tight
against media.
Dirty / worn feed rollers
Media stuck together
Uneven mail piece
Reduce feeder speed. Reduce
amount of data in record.
Remove graphics. Use
program that can download
graphics into printer memory.
Re-adjust feeder.
Loosen the side guides
slightly.
Clean the feed roller with
distilled water and a cloth. DO
NOT use any solvents or
detergents as they may
damage the feed rollers.
Replace rollers.
Fan media before placing it in
feeder.
Tap inserts to front of
envelopes and retry.
Multiple feeds from feeder
Separator gap not set
properly.
Media stuck together.
Media not loaded properly.
Adjust separators to thickness
of media.
Fan media before feeding
Re-load media.