How to contact us, Products for your application, Is always here to help you – Thinklogical X4 and Touchpanels User Manual

Page 39: Customer support

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®

V e l o c i t y D V I E x t e n d e r P r o d u c t M a n u a l , R e v . H , D e c .

2 0 1 4

Page 37

Note: This Class A digital apparatus complies with Canadian ICES-003 and has

been verified as being compliant within the Class A limits of the FCC Radio
Frequency Device Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to

CISPR 22: 1993 limits and methods of measurement of Radio Disturbance
Characteristics of Information Technology Equipment.

Note: The user may notice degraded audio performance in the presence of electro-
magnetic fields.

Product Serial Number

Thinklogical products have a unique serial number, which includes a date-code, printed on an
adhesive label that is affixed to the unit. The format for the date-code is 2 digits for the month,
dash, 2 digits for the year, plus at least four digits for a unique unit number. For example,

05-

14

0125

indicates the unit was built in the

5

th

month of 20

14

, and is unit number

125

.

Connection to the Product

Connections and installation hardware for our products use industry-standard devices and
methods. All wiring connections to the customer equipment are designed to minimize proprietary
or customized connectors and cabling. Power connections are made with regionally appropriate
power cords and approved methods.

6.0.

How to Contact Us

6.1. Customer Support

Thinklogical

®

is an engineering company and you will receive the information you require

directly from our most knowledgeable engineers

.

We believe that the first line of support comes from the design

engineers that developed each particular product.

Therefore, your questions or issues will be handled promptly by our in-house engineers who are
most familiar with your products.

Thank you for choosing Thinklogical

®

products for your application.

We appreciate your business and are dedicated to helping you successfully use our products.

is always here to help you.

To contact us, please use the following telephone numbers and internet-based methods:

®

Website

Check out our website for current product offerings, support information and general information
about all of the products we offer.

Our internet website offers product information on all current systems, including technical
specification sheets and installation guides (for viewing online or for download), product diagrams
showing physical connections and other information you might need.

Internet: www.thinklogical.com

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