SMA SI-TB-BOX-10 - Manual (Page 71)

SMA America, LLC 16 Contact
Installation Manual SI_TDBOX-IA-eng-IUS122211 71
16 Contact
If you encounter technical problems with our products, contact the SMA Service Line. We require the
following information in order to provide you with the necessary assistance:
• Serial number of the Smartformer
• Sunny Island type, serial number and firmware version
• PV inverter serial number and type
• Wind energy inverter serial number and type
• Type and rated capacity of the connected battery
If a generator is connected:
– Type
– Power
– Maximum current
• Type and power consumption of the connected loads
SMA Solar Technology America, LLC
6020 West Oaks Blvd, Ste 300
Rocklin, CA 95765
Tel. +1 916 625 0870
Tel. +1 877-MY SMA TECH
Tel. +1 877 697 6283 (Toll free, available for USA, Canada and Puerto Rico)
Fax +1 916 625 0871
[email protected]
www.SMA-America.com