SMA SUNNY EXPLORER - Manual (Page 41)

SMA Solar Technology AG 7 Additional Functions
User Manual Explorer-BA-en-17 41
7 Additional Functions
7.1 Creating a Report
You can create a report that can be used by the SMA Service Line as the basis for further
troubleshooting. The report file is stored in ZIP format in the selected directory on your computer,
and contains information about your PV system. No access data is stored in the report.
Procedure:
1. In the menu bar, select Help > Create a report.
☑ The dialog box Create a report opens.
2. In the field Save in, select the required target directory with the button [...].
3. Enter a precise description of the error or your comments in the field Comment.
4. To add the entire object database to the report file, select the option Export whole object
database.
5. Select [OK].
☑ The report file is stored in the selected target directory.
7.2 Exporting Battery Data
You can export the battery data of the Sunny Boy Smart Energy. The export of battery data facilitates
support by the SMA Service Line in case of servicing. The file is saved in ZIP format to the target
directory on your computer and contains information on the battery, e.g. battery temperature or
battery state of charge. The file is password-protected. No access data is stored in the file.
Requirement:
☐ You must be logged into Sunny Explorer in the user group Installer.
Procedure:
1. In the menu bar select Tools > Export battery data.
☑ The dialog box Export battery data opens.
2. In the area Configuration, select the button [...].
☑ The dialog box Save as opens.
3. Select the required battery data and the target directory.
4. If necessary, change the file name of the battery data file and select [Save].
5. In the dialog box Export battery data, select [Next].
☑ The battery data file is stored in the selected target directory.