SMA SUNNY EXPLORER - Manual (Page 52)

10 Troubleshooting SMA Solar Technology AG
52 Explorer-BA-en-17 User Manual
Display on User Interface
Sunny Explorer reads out the data directly from the connected devices. Depending on the size of the
system, the display of data may therefore take some time.
General
Problem Cause and corrective measures
User interface
The user interface is not being
displayed properly. • Occasionally, display errors may arise on the user interface
(e.g. defective layout, white screen).
– Press the F5 key to have the user interface updated by
Sunny Explorer.
Performance diagram
There are gaps in the
performance diagram. • The transfer of device data is not yet complete.
– Wait until the transmission of device data has been fully
completed.
Performance diagram
The performance diagram is not
updating. • Updating the performance diagram can take up to
30 seconds. Device data is read out directly from the
connected devices. Depending on the communication
hierarchy, reading out the data can take some time.
– Wait until the data is fully read out.
No monthly or yearly
energy values
In an inverter with retrofitted
SMA Bluetooth Piggy-Back, no
monthly or yearly energy values
are displayed. • Your inverter is retrofitted with an SMA Bluetooth
Piggy-Back with software version older than 02.00.00.R.
Parameter configuration and the graphic display of monthly
and yearly energy values is not supported.
–
Update the Bluetooth Piggy-Back (see Section 6.10
"Updating Devices", page 40).
Problem Cause and corrective measures
Sunny Explorer will not start • In some cases, Sunny Explorer will not start if the computer
was previously in standby mode and therefore
Sunny Explorer was not shut down properly.
– Quit Sunny Explorer via the Windows Task Manager.
You can then restart Sunny Explorer.
Unknown device in system
tree
An unknown inverter is
displayed in the system tree.
• The system tree shows all devices which share the same
NetID. If another system with SMA Bluetooth located in the
vicinity is using the same NetID, the devices of this system
will also be displayed in your system in Sunny Explorer.
– Determine a free NetID and configure this in the devices
(see the individual device manuals).