SMA SUNNY EXPLORER - Manual (Page 53)

SMA Solar Technology AG 10 Troubleshooting
User Manual Explorer-BA-en-17 53
Device conflict • In the current configuration, at least one micro inverter has
been assigned to different Sunny Multigates.
–
Delete duplicate assignment of the affected micro
inverters (see Section 6.7 "Device Replacement of
Micro Inverters", page 35).
Own inverter displayed as
unknown device in system
tree
One of your own inverters
with integrated Bluetooth is
displayed as an unknown
device.
• An old version of the software suite is installed on the
inverter with integrated Bluetooth.
–
Update the software suite version on your inverter to
version 2.0 or higher, or use Sunny Data Control to
read out the inverter data. Sunny Data Control* is
available for download at www.SMA-Solar.com.
Own inverter displayed as
unknown device in system
tree
Although you have entered the
system password correctly,
some of your inverters are
displayed as unknown devices
in the system tree. • Certain packages have been lost during data transmission
so that Sunny Explorer cannot properly log into the devices.
– Repeat login. To do this, select Options > Change
user group in the menu bar, and log in again with your
user group.
New inverter missing in
system tree • Sunny Explorer constantly updates the system tree.
–
Ensure that the inverter has been set to the NetID of
your system and commissioned (see inverter installation
manual).
– Ensure that there is an active connection to the system.
If necessary, repeat connection setup. To do this, select
Options > Repeat establishment of connection in
the menu bar.
Forgot system password
• Unlock the inverter with a Personal Unlocking Key (PUK)
(see Section 8.4 "Forgot Password?", page 46).
Problem Cause and corrective measures