4 forgot password – SMA SUNNY EXPLORER User Manual
Page 46
8 User Groups and Safety Concept
SMA Solar Technology AG
46
Explorer-BA-en-17
User Manual
Procedure:
1. Create a new system in Sunny Explorer and log in with the system password of the new device.
You can delete the new system later and use your usual system in Sunny Explorer.
2. Select the new system in the system tree.
3. Select the tab Settings in the device menu.
4. Select the parameter group User Rights (All Devices).
☑ The parameter group opens.
5. Enter the system password of your existing system for the corresponding user group. If you are
logged in as Installer, you can also change the password for the user group User providing
that you know that password.
6. Select [Save].
☑ The settings are saved to the new devices.
7. Open your existing system in Sunny Explorer and log in using the system password of your
system.
☑ The device is displayed in the system tree without a padlock. The device password is set to the
system password.
8.4 Forgot Password?
If you have forgotten your system password, you can unlock the inverters by means of a Personal
Unlocking Key (PUK). For every inverter, there is one PUK per user group (User and Installer).
Requesting a PUK
1. Download the PUK application form (application form available at www.SMA-Solar.com).
2. Complete the application form and sign it.
3. Send the application form to the SMA Service Line by e-mail, fax or mail (see Section 11
☑ The SMA Service Line will check your application and send you the requested PUKs.
Unlocking the Inverter using a PUK
Unlocking several inverters using a PUK
Each PUK can only be used for one inverter and one user group.
• If you have requested PUKs for several inverters, you must unlock each inverter
individually with the corresponding PUK.
Only unlock the inverter if there is a connection between Sunny Explorer and the
inverter.
• Do not unlock the inverter with a PUK if the inverter is in night mode.