Dell P2723DE 27" 1440p USB Type-C Hub Monitor - Manual (Page 89)

Troubleshooting │ 89
Synchronization
Problems Screen is
scrambled or
appears torn • Reset the monitor to Factory Settings
( Factory Reset ).
• Perform monitor self-test feature check
to determine if the scrambled screen
appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe mode.
Safety Related
Issues Visible signs of
smoke or sparks • Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent
Problems Monitor
malfunctions on &
off • Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Reset the monitor to Factory Settings
( Factory Reset ).
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing Color Picture missing
color • Perform monitor self-test feature check.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong Color Picture color not
good • Try different Preset Modes in Color
settings OSD. Adjust R / G / B value in
Custom Color in Color settings OSD.
• Change the Input Color Format to
RGB or YCbCr in the Color settings
OSD.
• Run the built-in diagnostics.