Christie Access Series II UHD752-L 75" UHD 4K Commercial Monitor - Manual (Page 39)

Access II Series LCD Panel User Guide
020-001836-01 Rev.1 (09-2020)
Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved. 39
Troubleshooting
Connection is slow
The network connection to the display panel is slow.
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To get information on the internet service area, connection speed, signal quality, and other settings,
refer to the wireless modem documentation.
Disruption during playback or slow reactions
While content is playing on the display panel, the video is disrupted or slow to play.
Resolution
• Ensure the display panels are at least three meters away from microwave ovens, mobile
telephones, Bluetooth-enabled devices, or any other Wi-Fi compatible devices.
• Change the active channel on the WLAN router.
Internet connection not available
The display panel cannot connect to the internet.
Resolution
• Ensure the display panel wireless connection is allowed through the network firewall.
• The MAC address of the display panel is authenticated each time when connecting to the
internet. If the MAC address of the computer or modem is permanently registered, it is
possible that the display panel might not connect to the internet. Because the display panel
has its own MAC address, the internet service provider cannot validate the MAC address of the
display panel. For this reason, the display panel cannot connect to the internet.
Contact the internet service provider and request information on how to connect a different
device, such as the display panel, to the internet.
Audio video sharing not working
Audio and video cannot be shared to the display panel.
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• Ensure the display panel wireless connection is allowed through the network firewall.
• The MAC address of the display panel is authenticated each time when connecting to the
internet. If the MAC address of the computer or modem is permanently registered, it is
possible that the display panel might not connect to the internet. Because the display panel
has its own MAC address, the internet service provider cannot validate the MAC address of the
display panel. For this reason, the display panel cannot connect to the internet.