Mitel 5550 - Manual (Page 37)

Advanced Features
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Call Answering Priority
The console is usually set up to answer incoming calls on a ‘first-
come, first-served’ basis. When you press the Answer key with
multiple calls waiting, the call that has been waiting longest will be
answered first. Alternatively, you can assign priorities to calls based
on their destination. For example, you might give higher priority to
calls to your company’s main listed directory number (LDN) than to
“Dial 0” calls (i.e., internal calls to the console). Your
communications department will tell you which type of call it prefers
you to answer first.
Note: The Answer key has a hierarchy when the console is set up
to answer calls on a first-come, first-served basis: recalls are
answered first, followed by other calls in order of arrival. If more
than one call is waiting at a particular softkey, they will be
answered on a “first-come, first-served” basis.
To specify which calls are answered first
1. Choose Options on the Tools menu.
2. Click Answer Priority.
3. Do one of the following:
• To answer calls on a first-come, first-served basis, select
First-Come, First-Served.
• To prioritize calls by line, select Assigned line priorities
and then enter a number from 1 to 7 for each line. The
lower the number the higher the priority.
4. Click Apply or OK.