Mitel 5550 - Manual (Page 46)

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Advanced Features
Operator Absent/Present Status
You can change the Operator status to Absent when you plan to
be away from your desk and do not want calls sent to your
console. All new and waiting calls will ring another destination
determined by system programming.
To change the Operator Present/Absent status
• Select the state you want from the list in the Console
Status area.
If you are the only Attendant on the system and you attempt to
change the console status to Absent, a warning message will
appear on your screen: ‘Absent Feature Disallowed for Last
Attendant. Select Night Service.’ For more information about
Night Service, see page 33.
Note: Unplugging the handset or headset will automatically
change the Attendant Status to Absent. See Unplugging Handset
or Headset on page 11 for more information.
Override
You can interrupt a busy extension or intrude on a busy
outside line.
To intrude on a busy extension
1. Press [Override].
All parties in the conversation hear Override Tone (a brief
tone every six seconds) for as long as you are connected to
the call.
Everything you say is overheard by all connected parties.
The message ‘Feature not allowed’ appears if your Class of
Service does not allow you to override the extension.
2. After the override, you may,
• press Release to disconnect the console from the call.
Or
• press Cancel to reconnect to the call in Source and
disconnect from the call in Destination.
To intrude on a busy trunk (outside line)
1. Dial Individual Trunk Access Code.
2. Dial trunk number.
For a list of trunk numbers, use the Trunk Group Status
Display feature described on page 42.
3. Press [Override].
The callers hear Override Tone as long as you are connected
to the call. When they hang up, the line is available for
your use.
Questions about Operator Absent/Present Status
What happens to my calls when I activate
Operator Absent?
All new and waiting calls to your console are automatically
rerouted to programmed destinations. Calls that you may
have put on hold will time-out and either be given reorder
tone or redirected to the programmed destination. However,
you can still originate calls.
Note: If a console has not processed a call after a program-
mable time-out period, the console status automatically
changes to Operator Absent.