Mitel 5550 - Manual (Page 60)

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Hotel/Motel Features
Blocking Room-to-Room Calls
Call Blocking stops guests from placing calls to other rooms. You
can control when Clock Blocking takes effect and the rooms
affected by it.
To control whether Call Blocking affects a room
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not
necessary if you are already on a call to the room).
3. Press [Search].
4. In the Call Block list, select the option you want.
5. Press [Save].
To turn Call Blocking on or off for the entire system
1. Select Guest Services on the Tools menu.
2. Select Toggle Call Block.
The Call Block indicator in the Console Status area appears
dimmed when Call Blocking is turned off.
Note: Your system may be programmed to turn Call Blocking on
and off for all affected rooms at certain times of the day and for
individual rooms at check-in/check-out time.
Monitoring Guest Rooms
Guests can use their room phone as a listening device to monitor
their room from a remote station. The remote station can be an
attendant console, an extension, or an outside phone calling into
the system on a special line (i.e., a DISA trunk).
To use the console to listen in on a room that has room
monitoring activated
You can only monitor a room from an idle console.
1. Select Guest Services on the Tools menu.
2. Select Room Monitor.
3. Dial the room number using the console keypad.
4. Listen for three short beeps followed by audio from the room.
If room monitoring is not activated on the room phone, you
will hear reorder tone or a beep.
If you see ‘Monitor Busy,’ then another extension is already
monitoring the room.
If you see ‘Class Restricted’ or ‘Access Disallowed,’ then the
room cannot be monitored because of restrictions on the
console or the room phone.
To disconnect the console from the room
• Press Cancel or Release.