Mitel 5550 - Manual (Page 38)

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Advanced Features
Call Park
Provided the appropriate access code is programmed into the
system, this feature allows an extension user to retrieve a call
that you put on hold, by dialing the Call Park - Remote Retrieve
access code, followed by the console identity number and the
hold position number displayed on your screen.
To park a call for retrieval by an extension user
1. Put a call on hold (see Holding and Retrieving Calls
on page 22).
The screen displays the call in the first available Hold
position—for example,
2. Page the requested party, informing him or her of the hold
position number.
In the example above, assuming that the caller on Trunk 25
(hold position 2) wants to talk to Mr. Smith, and that the Call
Park - Remote Retrieve Code is 69, you could page Mr. Smith
in the following manner: “Mr. Smith, please dial 69 152.”
The called party can then retrieve the call by dialing the Call
Park - Remote Retrieve access code (69 in the example),
followed by the two-digit console identity number (15 in the
example), and the hold position number (2 in the example).
When the called party retrieves the call, the call is removed
from the hold position on your screen.
Up to six calls can be parked at the console at any one time.
Questions about Call Park
What happens if the called party does not retrieve
the call?
After a predetermined period of time, the call will
automatically recall your console.
What happens if I change the status of the console to
“Operator Absent” while I have parked calls?
The parked call will remain in the attendant hold position for
the same predetermined period of time. This allows system
users to retrieve calls parked at a console whose attendant
just left. After the predetermined period of time, all parked
calls (external and internal) are automatically routed to a
programmed answering point.