Mocomtech CIM-550 - Manual (Page 6)

CiM-550 IP Enabled Satellite Modem Rev. 2
Preface CD/CIM550.IOM
ii
C USTOMER S UPPORT
Contact the Comtech EF Data Customer Support Department for:
Product support or training
Information on upgrading or returning a product
Reporting comments or suggestions concerning manuals
Contact Customer Support using any of the following methods:
Email: [email protected] Mail: Comtech EF Data
Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
Internet: www.comtechefdata.com
Phone: (480) 333-2200 (Main Comtech EF Data Number)
(480) 333-4357 (Customer Support Desk)
Fax: (480) 333-2161
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support Department.
2. Be prepared to supply the Customer Support representative with the model number, serial
number, and a description of the problem.
3. To ensure that the product is not damaged during shipping, pack the product in its original
shipping carton/packaging.
4. Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)
For more information regarding the warranty policies, see Warranty Policy, p. xx.