Manitowoc Ice AUCS Q - Manual (Page 5)

Section 1 General Information
1-1
Section 1
General Information
Freight Damage and Claims
Procedures
1. Shortages
Check the number of cartons delivered against the
quantity shown on your receipt. If the quantities
do not match, have the driver note the shortage
and file your claim with the freight company.
2. No-Fault Claim Procedure
Manitowoc assumes responsibility for all freight
damage claims involving participating carriers,
with the following exceptions:
• When the trucking company loses the
equipment.
• When fire destroys the equipment en route.
• When a traffic accident damages the shipment
en route.
3. Visible Damage
A. If a carton appears damaged in any way, open
the carton and inspect the contents in the
presence of the driver. Note the nature and
extent of the damage on the freight bill.
B. Notify your local Manitowoc distributor to
inspect the merchandise within 15 days of
delivery. Do not attempt to repair the damage.
4. Concealed Damage
A. If damage is noticed at the time of
installation, notify the distributor immediately
and ask for an inspection.
B. Do not destroy packing materials until the
inspection is completed.
These conditions must be met before your claim
can be processed by the distributor.
5. Claims
Manitowoc Ice, Inc. and your local distributor
will arrange to repair or replace the equipment.
Model/Serial Number Location
Record the model and serial number of the AuCS
®
A
accessory in the space provided below. These
numbers are required when requesting information
from your local Manitowoc distributor, service
representative, or Manitowoc Ice, Inc.
The model and serial number are listed on the
OWNER WARRANTY REGISTRATION CARD.
They are also listed on the MODEL/SERIAL
NUMBER DECAL affixed to the side of the
AuCS
®
A accessory.
MODEL AND
SERIAL NUMBER
PLATE
SV1275
Model/Serial Number Location
Ice Machine Bin/Dispenser
Model Number
Serial Number
Remote
Condenser or
Condensing Unit
AuCS ® A
Accessory
Model Number
Serial Number