Motorola WR850G - Manual (Page 79)

TROUBLESHOOTING SECTION 4
SECTION 4, TROUBLESHOOTING 4-3
Software Solutions
I would like to test to see if my Internet connection is alive.
For this, you will use the ping command to test the connection.
Before attempting, ensure that Obtain an IP address automatically
has been selected in the computer’s settings
and that you have an IP
address assigned. Refer to Section 2: Configuration > Configure
Your Computers, for further details.
1 Open a command prompt by clicking Start and Run. For
Windows 98 and ME, in the Open field, type command and press
Enter or OK. For Windows 2000 and XP, type cmd. Or, navigate
using your Start button to Programs>Accessories>Command
Prompt.
2 In the Command window, type “ipconfig”.
! You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix.: Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.10.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
3 In the Command window, type ping the Router’s IP address and
press the Enter key. Also, there is a good possibility that the
Default Gateway’s IP address is the router’s IP address. You can
verify the router’s IP address on the Internet > Basic screen.
! If you receive a reply (the first word will be Reply…), then
your computer is connected to the router. Proceed to Step 4.
! If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
4 In the Command window, type ping and your ISP’s default
gateway and press the Enter key.
! If you receive a reply (It might look something like this: Reply
from 216.109.125.72…), then your connection to the internet
is alive and well. You can verify the ISP’s IP address at the
Default Gateway field on the Internet > Basic screen.
! If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.